Delivery & returns

UK standard

Standard delivery is free. We will send your card second class Royal Mail, and you will receive it within 3 to 5 working days of making your order.

Note: this is not tracked. For tracking please choose Next Day guaranteed.

Cut-off – Tuesday 20th December for 2nd Class and Royal Mail Signed For® 2nd Class

UK Next Day guaranteed

**When available – please check delivery options at checkout **

Order before noon and we will send your order by Royal Mail next day guaranteed by 1pm to any UK mainland address. We make a charge for this service. You will receive a tracking number and be able to track your order on the Royal Mail website.

Note: if you order after noon and choose next day guaranteed we will do our best to get your order despatched that day, otherwise it will be sent on day 2 for guaranteed delivery on day 3.

Cut-off – Thursday 22nd December for Royal Mail Special Delivery Guaranteed®

Express

We will send your card first class by Royal Mail, and you will receive it within 1 to 2 working days of making your order.

Note: this is not tracked. For tracking please choose Next Day guaranteed.

Cut-off – Wednesday 21st December for 1st Class and Royal Mail Signed For® 1st 

Outside UK

We will send your gift card by Royal Mail and you will normally receive your gift card within 5 working days.

Note: we do not currently offer any tracking outside of the UK.

 Saturday 3rd December: Africa, Middle East 

 Wednesday 7th December: Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia) 

Thursday 8th December: Caribbean, Central and South America  

Saturday 10th December: Australia, Greece, New Zealand 

Wednesday 14th December: Czech Republic, Germany, Italy, Poland 

Thursday 15th December: Canada, Finland, Sweden, USA 

Friday 16th December: Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland Saturday 17 December Belgium, France, Ireland, Luxembourg,

Returns

You can return your gift card for a full refund within 60 days of purchase, so long you have not activated and started to spend the balance.

To request a refund please contact customer services