Help

Activate your gift card

 If the long number on the front of your card starts with 5219  click below to activate your card online

 If the long number on the front of your card starts with 5319 please see below

 

“Dear valued customer

Unfortunately we are no longer supporting gift cards that have been issued by IDT Finance. As such for all card queries relating to cards commencing 5319, please contact IDT directly on the following email addresses:

For card balances and general queries – intercashassist@idtfinance.com

For card activations – activations@idtfinance.com

Thank you for your support and we apologies for any inconvenience caused.

 

Senior Management”

 

No activation code?

1. Your activation code is your 6 digit order number

2. If you ordered the card yourself then please look for an email from love@theirperfectgift

3. If you were sent the gift card by someone else, please contact them and ask for the activation code

If you don’t have your code please contact us

 

Can I really spend anywhere?

Yes! Anywhere in the World that accepts MasterCard. That’s 30 million places. In-store and online.

You can use the card as many times as you like until the balance is spent.

There are no fees to use your card in the currency it is loaded in.

If you use your card in another currency the transaction is translated at the MasterCard exchange rate, plus a 2.75% fee.

Do I need to activate before use?

We post your card first class and at the same time we email an activation code to the person who ordered the gift card.

Please look for an email from love@theirperfectgift.co.uk, or ask the person who ordered the card.

Once you have your card and activation code, visit our website and select activate from the main menu.

Can I use my card online?

Yes you can. Make sure you use the same address and post code you entered when you activated your card.

Can I buy something for more than the value of my card?

If you want to buy something for more than the value of your gift card, simply ask the cashier to split the payment.

If you try to buy something for more than the value on the card, your card will be rejected.

Do I need a PIN?

Our cards do not need a PIN. Simply ask the cashier to swipe the card through their machine.

It is important they swipe as a DEBIT card and not a gift card.

Can I reload the card later?

No, our gift cards are single use only.

We do provide reloadable cards to corporates so please contact us here to discuss.

Do I get cash out from a ATM?

No, sorry!

Why do you charge a activation fee?

Most other gift cards are tied to one or a limited number of retailers. So your choice is limited. These cards are funded by the retailer profit when the card is spent.

Our cards can be used anywhere that accepts MasterCard Online & in-store, and this means we need to charge a fee to cover the costs.

What fees do you charge?

There are no fees to pay to use the card in the UK.

You can use the card as many times as you like until the balance is spent.

If you use your card in another currency the transaction is translated at the MasterCard exchange rate, plus a 2.75% fee.

If you loose your card or need to extend the expiry we charge a £5 fee.

My card has been declined online

This could be because there is not enough balance on the card.

It could also be because you need to register your card to use online.

To register you card online click here

My card has been declined in store

In most cases this happens because there is not enough balance on the card.

If you want to buy something for more than the balance on the card, simply ask the cashier to take a certain amount from your gift card and pay the remaining balance another way

If you are still having problems, please click here